Support is always available by calling +1.604.200.4544 and pressing '2'. Our commitment is to be on the phone with you within 30 minutes during business hours. Our Robotic Solutions Engineers are available for on-call support outside of these hours.
Certified Partners have completed the Apera AI training program in order to provide local support.
Most issues associated with Apera AI systems can be resolved over the phone or through a remote connection. These involve items like the cameras or robot being out of calibration, introducing a new object to the system, or upgrading software.