Apera AI works with its Certified Partner network to bring 4D Vision to your facility. We work through a 4-step process of Scope / Design / Install / Support. Most post-installation issues can be resolved through remote connection support.
Apera AI's Certified Partner network provides local support for implementation of our computer vision systems. With their help, your robotic process automation will meet your performance goals, and will be well-supported into the future.
Apera AI sales team works with a selected partner to complete a scope. This sets expectations for performance, dimensions, robot and end-effector preferences. A dedicated Robotic Solutions Engineer from Apera is assigned to your project and will follow it through post-sales support and training.
Apera AI works with our partner to conduct a full proof of concept. A full digital twin simulation is also completed with the selected objects, robot, and end effector. These steps ensure the success of the resulting workcell.
Our Certified Partner network will conduct the installation and commissioning with Apera AI’s support. We work together to train the personnel using the system.
Robotics Solutions Engineers based at our Vancouver HQ promise a 30-minute callback within business hours. Locally, our Certified Partner is also trained to provide in-person support. About 95% of issues can be resolved over the phone or through a remote connection.
Support is always available by calling +1.604.200.4544 and pressing '2'. Our commitment is to be on the phone with you within 30 minutes during business hours. Our Robotic Solutions Engineers are available for on-call support outside of these hours.
Certified Partners have completed the Apera AI training program in order to provide local support.
Most issues associated with Apera AI systems can be resolved over the phone or through a remote connection. These involve items like the cameras or robot being out of calibration, introducing a new object to the system, or upgrading software.